Select your device OS Type
Android OS Pairing
- Before you begin ensure the following is enabled.
- Mobile Device is connected to your Home/Office 2.4 Ghz Wi-Fi network
- Bluetooth is turned on
- Product Pairing Selection (On APP)
- Tap on the "+" button on the top right corner of your screen.
- Tap on “PRISM+ Zero".
- Select Bluetooth Pairing option.
- Setting Aircon to Wi-Fi pairing mode (On Remote)
- Point the remote controller directly at your aircon device.
- Press and hold the "Mode" + "Wi-Fi" buttons at the same time on the remote controller until you hear a beep from your Aircon to reset your Wi-Fi hotspot.
- Pairing to Aircon (On APP)
- After hearing a beep, tap on the “Continue” button and select "Confirm"
(A 2 min countdown timer should appear) - Wait for the countdown timer to finish and tap on the"Next" button thereafter.
- Tap on the “Next” button after the countdown is over.
- Select your unique aircon Wi-Fi network.
The aircon Wi-Fi network should be a string of alpha-numeric characters starting with "c“ or “GR_AC”
(For example: "c1b34567“ or “GR_AC_100001_09_D131”) - Select your Home/Office Wi-Fi network.
- Enter your Home/Office Wi-Fi Password and tap on the "Continue" button.
- Wait for your device to be connected to the internet.
- Once pairing is successful, you will be prompted to enter a name for your aircon.
(It is recommended that you give your air conditioning equipment a simple and easy-to-pronounce name should you decide to use on "Google Home" later on.)
- After hearing a beep, tap on the “Continue” button and select "Confirm"
- Additional
Adding Location to your Device
- If this is your first time pairing your aircon, you will be prompted to create a "Location" where you have set up your Aircon Devices.
- Otherwise, please proceed to tap on an existing "Location" to start controlling your aircon devices using the PRISM+ Connect App!
- Open the app drawer and close, Reopen the PRISM Connect app again.
- Repeat from Step 1
- Before you begin ensure the following is enabled.
- Mobile Device is connected to your Home/Office 2.4 Ghz Wi-Fi network
- Bluetooth is turned on
- Product Pairing Selection (On APP)
- Tap on the "+" button on the top right corner of your screen.
- Tap on “PRISM+ Zero".
- Select Wi-Fi Pairing option.
- Setting Aircon to Wi-Fi pairing mode (On Remote)
- Point the remote controller directly at your aircon device.
- Press and hold the "Mode" + "Wi-Fi" buttons at the same time on the remote controller until you hear a beep from your Aircon to reset your Wi-Fi hotspot.
- Pairing to Aircon (On APP)
- After hearing a beep, tap on the “Continue” button and select "Confirm"
(A 2 min countdown timer should appear) - Wait for the countdown timer to finish and tap on the"Next" button thereafter.
- Tap on the “Next” button after the countdown is over.
- Select your unique aircon Wi-Fi network.
The aircon Wi-Fi network should be a string of alpha-numeric characters starting with "c“ or “GR_AC”
(For example: "c1b34567“ or “GR_AC_100001_09_D131”) - Select your Home/Office Wi-Fi network.
- Enter your Home/Office Wi-Fi Password and tap on the "Continue" button.
- Before connecting to the internet a prompt will pop up requesting to connect to temporary Wi-Fi network select "Connect".
- Wait for your device to be connected to the internet.
- Once pairing is successful, you will be prompted to enter a name for your aircon.
(It is recommended that you give your air conditioning equipment a simple and easy-to-pronounce name should you decide to use on Google Home later on.)
- After hearing a beep, tap on the “Continue” button and select "Confirm"
- Additional
Adding Location to your Device
- If this is your first time pairing your aircon, you will be prompted to create a "Location" where you have set up your Aircon Devices.
- Otherwise, please proceed to tap on an existing "Location" to start controlling your aircon devices using the PRISM+ Connect App!
- Open the app drawer and close, Reopen the PRISM Connect app again.
- Repeat from Step 1
Still having trouble pairing?
Check the following:- Ensure the Wi-Fi you are connected to is single band (2.4 Ghz) not dual band (2.4 Ghz/5 Ghz)
- Your Bluetooth is turned on at all times during the Pairing Process
- Attempt Step 3 again
- Restart your PRISM+ Connect app