When will my order arrive?

 

Order Type Product Type Normal ETA *Peak Period/ High Vol ETA Contact
Pre-Orders
TV & TV Stand
(No Assembly Included)
Refer to the respective product page for the latest update
Notification via email & SMS.
Air Purifier
Monitor & Monitor Arms
Soundbar
TV &TV Stand
(Assembly Included)
Our team will contact you for delivery.
Ceiling Fan
Refrigerator
Aircon Our team will contact you for a site survey.
Stock Available
TV & TV Stand
(No Assembly Included)
2-4 working days
Up to 7 working days.

Refer to the respective product page for the latest update.
Notification via email & SMS.
Air Purifier
Monitor & Monitor Arms
Soundbar
TV & TV Stand
(Assembly Included)
Our team will contact you for delivery.
TV & Soundbar
Ceiling Fan
Refrigerator
Aircon Our team will contact you for a site survey.
Installation will take place within 6 weeks from the order payment date.
How to check ETA for Pre-Orders

For all Pre-Orders, the estimated time of arrival (ETA) will be indicated in the respective product page (an example of ETA as shown below).

Preorder_ETA.png

Do be rest assured that at PRISM+, our dedicated team is always closely monitoring the stocks arrival!

Kindly note:

  • Working days exclude weekends and Public Holidays.
  • Due to the pandemic, we seek for your understanding and patience in times like this as our delivery partners might require a longer time to deliver your product to you while applying stricter safety measurements for both the public and the team.
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