Status: Operational
Past Incidents
August 2023
Monday, 14 Aug 2023
Resolved
Android and Apple users are advised to update their PRISM+ Connect App to Version 1.2.26.
Thursday, 17 Aug 2023 09:00 GMT+8
Investigating
Android and Apple users might encounter a minor bug preventing them from viewing their "Ambient Temperature" data within the app.
Monday, 14 Aug 2023 09:00 GMT+8
Resolved
Android and Apple users are advised to update their PRISM+ Connect App to Version 1.2.26.
Thursday, 17 Aug 2023 09:00 GMT+8
Investigating
Android and Apple users might encounter a minor bug preventing them from viewing their "Ambient Temperature" data within the app.
Monday, 14 Aug 2023 09:00 GMT+8
July 2023
Monday, 03 Jul 2023
Resolved
Android users are advised to update their PRISM+ Connect App to Version 1.2.23.
Tuesday, 04 Jun 2023 17:00 GMT+8
Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Monday, 03 Jul 2023 09:00 GMT+8
Resolved
Android users are advised to update their PRISM+ Connect App to Version 1.2.23.
Tuesday, 04 Jun 2023 17:00 GMT+8
Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Monday, 03 Jul 2023 09:00 GMT+8
June 2023
Thursday, 28 Jun 2023
Resolved
This issue has been resolved. Android users are advised to update their PRISM+ Connect App to Version 1.2.22.
Thursday, 30 Jun 2023 09:00 GMT+8
Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Thursday, 28 Jun 2023 08:00 GMT+8
Resolved
This issue has been resolved. Android users are advised to update their PRISM+ Connect App to Version 1.2.22.
Thursday, 30 Jun 2023 09:00 GMT+8
Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Thursday, 28 Jun 2023 08:00 GMT+8