🟢PRISM+ Connect Status

     


Status: Operational

 

 


Past Incidents

April 2024
Monday, 22 April 2024

Resolved
The problem has been successfully resolved, and no additional updates are necessary.

Kindly check the current state of your devices by refreshing "My device" page on the app (pull and release). If necessary, you may use the app to change the state of your devices.
Monday, 22 April 2024 12:30 GMT+8

Investigating
Android and Apple users may encounter some issues controlling PRISM+ devices through the app.
Monday, 22 April 2024 09:00 GMT+8

January 2024
Tuesday, 30 Jan 2024

Resolved
The problem has been successfully resolved, and no additional updates are necessary.
Tuesday, 30 Jan 2024 13:00 GMT+8

Investigating
Android and Apple users may encounter some issues accessing the App.
Tuesday, 30 Jan 2024 09:00 GMT+8

Monday, 18 Jan 2024

Resolved
The problem has been successfully resolved, and no additional updates are necessary.
Tuesday, 30 Jan 2024 10:28 GMT+8

Investigating
Android and Apple users may encounter some issues accessing the App.
Tuesday, 30 Jan 2024 09:00 GMT+8

Monday, 18 Jan 2024

Resolved
Apple users are advised to update their PRISM+ Connect App to Version 3.2.5.
Thursday, 18 Jan 2024 09:00 GMT+8

Investigating
Some Apple users may encounter instances of app crashes.
Tuesday, 16 Jan 2024 13:00 GMT+8

August 2023
Monday, 14 Aug 2023

Resolved
Android and Apple users are advised to update their PRISM+ Connect App to Version 1.2.26.
Thursday, 17 Aug 2023 09:00 GMT+8

Investigating
Android and Apple users might encounter a minor bug preventing them from viewing their "Ambient Temperature" data within the app.
Monday, 14 Aug 2023 09:00 GMT+8

July 2023
Monday, 03 Jul 2023

Resolved
Android users are advised to update their PRISM+ Connect App to Version 1.2.23.
Tuesday, 04 Jul 2023 17:00 GMT+8

Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Monday, 03 Jul 2023 09:00 GMT+8

June 2023
Thursday, 28 Jun 2023

Resolved
This issue has been resolved. Android users are advised to update their PRISM+ Connect App to Version 1.2.22.
Thursday, 30 Jun 2023 09:00 GMT+8

Investigating
Android users may be facing a pairing issue with the Aircon and Ceiling Fan at the moment. As a workaround, kindly use an iPhone to pair.
Thursday, 28 Jun 2023 08:00 GMT+8
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