Usage Related
- Why must the Refrigerator be turned off for at least 4 hours before I can turn on?
- As oil may have settled in the refrigerant lines during delivery, this allows the oil to return to its proper place
- How long do I have to wait to put the food in after the Refrigerator has been installed?
- After turning on the refrigerator, do wait 6 to 8 hours before putting food items in*
- *Recommendation: keep the refrigerator empty as having items inside might prolong the time for temperature to stablise.
- For top-freezer refrigerators, reaching a cool and safe temperature for food storage can take around 24 hours. Side-by-side refrigerators may need longer duration, up to 28 hours.
- Keep in mind, this is an estimate. The actual cooling time can be influenced by a couple of things:
- How much stuff you have inside - A fridge packed with groceries will take longer to cool down than an empty one.
- How often the door is opened - Every time you open the door, warm air enters the fridge, slowing down the cooling process.
- Why does the other door open when I close one of the doors?
- This is normal as both the door compartments are connected with the same air duct
- When closing one door the other door may open due to air pressure being redirected through the air duct.
- Why does the fridge door not close properly?
- Food or trays could be placed in a manner that obstructs the door from closing
- Why is it difficult to open my fridge door?
- Right after you've closed the door. When you open the fridge, warm air rushes in.
- As the fridge cools this air down, the air contracts and creates a temporary vacuum seal.
- This pressure difference makes the door harder to open until the pressure equalizes
- This typically takes just a minute or two.
Technical Related
- Why is the refrigerator back and side bodies hot?
- This is normal as the fridge has dew prevention, heat radiation tube which helps to prevent condensation
- Refrigerators generate heat during the process of making cold air
- To cool this heat down, heat dissipation pipes are installed on both outer walls of the refrigerator,
- So when the product is operated heat is generated on the side walls of the refrigerator
- As long as the fridge is functioning properly and maintaining the right temperature inside
- The warmth on the sides is usually not a cause for concern
- Why is there sound from the Refrigerator?
- Different refrigerator may produce different sound levels due to the compressors, capacity and features.
- Some sounds are normal for a refrigerator such as:
- The fan motor running sound
- Crackling sound- When defrosting, the melting of the ice/frost in the evaporator
- Sizzling sound- When the dripping water touches the heater during the defrost cycle
- Creaking sound- From the storage department caused by the friction when temperature changes
- Why is the freezer warm during the defrost cycle?
- This is because the freezer temperature increases during the defrost cycle.
- This is normal and does not affect the food quality.
- Why is there condensation on the door gasket?
- Here are some of the reasons:
- Prolonged and frequent opening of the door
- The door was not closed properly
- The refrigerator is placed in a highly humid area
- There are gaps in the gasket
- Here are some of the reasons:
- Why is there ice forming in the interior walls of the freezer?
- The door is not closed properly
- Items are blocking air vents
- Why is the fridge not as cold when I set the freezer temperature to the coldest?
- The cold air is circulated throughout the freezer compartment by the evaporator fan
- Which is located in the freezer compartment
- It also sends the cold air via a damper unit from the freezer into the fridge section
- To cool and maintain the temperature there. Both compartments share the same airflow
- Hence when the freezer is set colder the fridge compartment will be less likely to be as cold.