Refrigerator Technical & Usage FAQs


Usage Related
  1. Why must the Refrigerator be turned off for at least 4 hours before I can turn on?
    • As oil may have settled in the refrigerant lines during delivery, this allows the oil to return to its proper place
  1. How long do I have to wait to put the food in after the Refrigerator has been installed?
    • After turning on the refrigerator, do wait 6 to 8 hours before putting food items in*
    • *Recommendation: keep the refrigerator empty as having items inside might prolong the time for temperature to stablise.
    • For top-freezer refrigerators, reaching a cool and safe temperature for food storage can take around 24 hours. Side-by-side refrigerators may need longer duration, up to 28 hours.
    • Keep in mind, this is an estimate. The actual cooling time can be influenced by a couple of things:
      • How much stuff you have inside - A fridge packed with groceries will take longer to cool down than an empty one.
      • How often the door is opened - Every time you open the door, warm air enters the fridge, slowing down the cooling process.
  1. Why does the other door open when I close one of the doors? 
    • This is normal as both the door compartments are connected with the same air duct
    • When closing one door the other door may open due to air pressure being redirected through the air duct.
  2. Why does the fridge door not close properly? 
    • Food or trays could be placed in a manner that obstructs the door from closing
  3. Why is it difficult to open my fridge door?
    • Right after you've closed the door. When you open the fridge, warm air rushes in.
    • As the fridge cools this air down, the air contracts and creates a temporary vacuum seal.
    • This pressure difference makes the door harder to open until the pressure equalizes
    • This typically takes just a minute or two.
Technical Related
  1. Why is the refrigerator back and side bodies hot?
    • This is normal as the fridge has dew prevention, heat radiation tube which helps to prevent condensation
    • Refrigerators generate heat during the process of making cold air
    • To cool this heat down, heat dissipation pipes are installed on both outer walls of the refrigerator,
    • So when the product is operated heat is generated on the side walls of the refrigerator
    • As long as the fridge is functioning properly and maintaining the right temperature inside
    • The warmth on the sides is usually not a cause for concern
  1. Why is there sound from the Refrigerator?
    • Different refrigerator may produce different sound levels due to the compressors, capacity and features.
    • Some sounds are normal for a refrigerator such as:
      • The fan motor running sound
      • Crackling sound- When defrosting, the melting of the ice/frost in the evaporator 
      • Sizzling sound- When the dripping water touches the heater during the defrost cycle
      • Creaking sound- From the storage department caused by the friction when temperature changes 
  1. Why is the freezer warm during the defrost cycle?
    • This is because the freezer temperature increases during the defrost cycle.
    • This is normal and does not affect the food quality. 
  1. Why is there condensation on the door gasket?
    • Here are some of the reasons: 
      • Prolonged and frequent opening of the door
      • The door was not closed properly
      • The refrigerator is placed in a highly humid area
      • There are gaps in the gasket
  1. Why is there ice forming in the interior walls of the freezer? 
    • The door is not closed properly
    • Items are blocking air vents
  2. Why is the fridge not as cold when I set the freezer temperature to the coldest?
    • The cold air is circulated throughout the freezer compartment by the evaporator fan
    • Which is located in the freezer compartment
    • It also sends the cold air via a damper unit from the freezer into the fridge section
    • To cool and maintain the temperature there. Both compartments share the same airflow
    • Hence when the freezer is set colder the fridge compartment will be less likely to be as cold.
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