PRISM+ Premium Extended Warranty Terms & Conditions

The PRISM+ Premium Warranty Programme (“PPW”) is brought to you by PRISM Tech Private Limited ("PRISM+”). PPW is applicable to PRISM+ refrigerators that are purchased new in Singapore. Refurbished or display sets are expressly excluded from PPW. The standard manufacturer’s warranty commences from the purchase date i.e. the date of invoice of the relevant PRISM+ refrigerator. In turn, the term of PPW may be from three (3) to six (6) years starting from the calendar day immediately following the end date of the standard manufacturer’s warranty. You are required to indicate your choice of the term of PPW in your application to us. You must apply for PPW within one (1) calendar month from the purchase date or delivery date of the eligible PRISM+ refrigerator(s), whichever is later in time, unless waived by us. You must submit your application to us together with the tax invoice and/or delivery note in relation to the eligible PRISM+ refrigerator(s).
I. DEFINITIONS
In this contract, the following words have the following meanings:
a. "we," "us" and "our" refer to PRISM+
b. "you" and "your" refer to the purchaser of PPW
c. “PPW” means the PRISM+ Consumer Premium Warranty Programme
d. “Coverage" in relation to Product(s) means: coverage against mechanical and electrical failure on the terms set out below
e. Valid Claim means any one-time full replacement or any repair incident of the Product which shall in no event exceed the coverage limit. There is a waiting period of 30 days for your first claim, starting from the date your PPW is approved by us or the date you receive your PPW order confirmation, whichever is later
f. “Recommended Retail Price (RRP)” means the price that the Product is recommended for sale in Singapore according to the pricing list determined by us at the time you apply for PPW. This price is derived after deducting any PRISM+ Store vouchers that was applied during purchase.
h. “Limit” means the value of the relevant RRP
i. “Non-Operating” defect means other defects that not affecting the core function of the Product(s)
j. “Product(s)” means any PRISM+ Refrigerator purchased new in Singapore that is covered under PPW

II. COVERAGE
A. PPW COVERAGE
Where we accept your application for PPW, you will be provided with Coverage subject to your payment of the specified service fees and subject to these terms and conditions. We have the right and option at our absolute discretion to either repair or replace your Product(s) with another of like kind, quality and specifications. Replacement parts are new and original manufacturer's parts that conform to factory specifications and shall be determined at our sole discretion. Due to technological advances, the replaced product may be of a lower retail value than the faulty Product. The Coverage will be effective starting from the calendar day immediately following the end date of the standard manufacturer’s warranty up to the date of expiry of the term of PPW accepted by us or the termination of this contract in the manner provided under these terms, whichever is earlier in time. For the avoidance of doubt, Coverage applies only to Product(s) sold and used in Singapore. The coverage for all repairs and replacements made to your Product shall not exceed the Limit. PPW will terminate once the Limit of cover is exhausted or the Product is replaced (whichever is earlier).

B. EXCLUSIONS FROM COVERAGE
We will not cover you under for / if:

  • Product(s) that are still covered by the manufacturer's standard warranty, repairer's warranty, or any other warranty still in effect;
  • Any defects that are the subject of the manufacturer's recall;
  • There has been unauthorised modification(s) to the Product(s), the serial number of the Product(s) has been altered without authorisation, failure to follow manufacturers' instructions on installation, operation or maintenance of the Product(s), repairs to the Product performed by a non-authorised repairer, any items not affecting the function of the Product(s);
  • You fail to comply with the manufacturer's recommendations on routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions relating to the use and/or upkeep of the Product(s);
  • Commercial use (multi-user organisations), public rental, use for profit or communal use for multi-family housing;
  • Shipping charges, damage charges, express service charges, transportation damage, removal, installation or reinstallation of the Product(s), products on loan during the repair process;
  • Any loss or damage due to burglary, theft, corrosion, animal and insect infestation, misuse, neglect and/or abuse;
  • Diagnostic fees where no defect has been found or noted;
  • Defects and on-site service charges not covered by the manufacturer's standard warranty, unless specifically covered in this contract;
  • Any loss or damage to the Product(s) resulting from fire or flood or natural disasters or an act of God, howsoever caused;
  • Any loss or damage to the Product(s) resulting from war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion;
  • Any loss or damage due to burglary, theft, corrosion, insect infestation, pet damage (unless specifically covered by this contract), misuse, neglect and abuse;
  • Non-operating and/or cosmetic damage (including to paintwork, colour, product finish) and/or accessories used in or with the Product(s), external cables and cords, or add-on options incorporated to the Product(s);
  • Accidental or intentional physical damage and damage by water;
  • Converter and/or applying incorrect voltage to the Product(s); and
  • Consequential loss of any kind.


III. LIMITATION OF LIABILITY
We will not cover any direct and/or indirect loss or injury to a person and/or loss or damage to property or any incidental, contingent, special or consequential damages, including but not limited to losses incurred due to any delay in rendering any services related to this contract and/or loss of use during the period that your Product(s) are at an authorised repairer and/or while awaiting replacement parts, even if you might have informed us of the possibility of such loss or damage.

IV. FOR REPAIR/ REPLACEMENT
We will replace your Product(s) with one of like kind, quality and/or specification if the Product is not repairable or beyond economical repair. The replaced Product(s) (i.e. the spoilt unit) shall become our property. PRISM+ will not be liable under the contract if you do not submit the Product(s) to an authorised repairer for repair before (a) the expiry of the contract; or (b) if a breakdown report has been submitted before the expiry of the contract, within thirty (30) days of the breakdown that is reported.

V. TERMINATION
The contract will terminate if any of the following events occur:
a. upon expiry of the term of the contract; or
b. when you have relocated overseas or are no longer residing in Singapore (there shall be no refund of any service fee paid); or
c. when you have made a claim for repair for mechanical and/or electrical failure up to the Limit; or
d. when your Product(s) have been replaced; or
e. if your Product(s) have been surrendered to PRISM+, whichever is earlier in time. PPW is not an insurance policy or guarantee. Each contract is a service contract. PPW is neither a guarantee nor a promise relating to the nature of the material, workmanship or performance of your Product(s) covered by this contract.

 

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