What if my digital lock runs out of battery while I am out of my home?

Do not panic and refer to the below scenario for your case below that may help you with your current situation.

1. You are locked out of your house but there is someone at home.

For Sentinel/Sentinel Pro: Request for them to use the knob to unlock the door lock.

For Sentry/Sentry Pro: Request for them to use the emergency key to unlock the gate.

2. No one is home, but you do have an emergency key and a portable charger with a USB-A to USB-C cable.

Emergency Key:

If you have the emergency key, use it to unlock the door or gate lock with their respective keys.

Portable Charger with USB-A to USB-C cable:

Connect the USB-C cable to the port at the bottom of the door or gate lock to jumpstart and temporarily power it. Then, use any authorized access method (such as fingerprint or keypad) to unlock the door or gate.

Once you're home, we strongly advise removing the battery and charging it overnight to avoid similar issues in the future.

3. You don’t have an emergency key or a portable charger with a USB-A to USB-C cable with you.

1. Check with your neighbor to see if they have a portable charger with a USB-A to USB-C cable that you can borrow.

If your neighbor has a portable charger with a USB-A to USB-C cable, connect it to the port at the bottom of the door or gate lock to jumpstart and temporarily power it. Then, use any authorized access method (such as fingerprint or keypad) to unlock the door or gate.

2. If step 1 is not an option for you, please contact our hotline for further assistance.

Note that a fee will apply if locksmith services are used for issues unrelated to a defect.

Once you're home, we strongly advise removing the battery and charging it overnight to avoid similar issues in the future.

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