Congratulations in your new PRISM+ Smart Lock! This guide will walk you through setting up and managing your smart lock for a seamless and secure experience
A) Charging and Emergency Power (Jumpstart)
For optimal performance and safety, DO NOT use a fast charger (Type-C to Type-C) to charge
the battery or emergency power. Please follow these guidelines. Failure to follow these
instructions may impact battery performance or cause damage.
- Use only the provided Type-A to Type-C cable included in the package.
- Charge the battery using a charger rated between 5V 1A and 5V 2A
B) Adding a Mode of Access
Your PRISM+ Smart Lock offers multiple modes of access:
-
Fingerprint
- Keypad
- Remote Unlock via PRISM+ Connect App
- Card Access
- Face Recognition (only applicable to Pro Models)
To set up a new access mode:
- Open the PRISM+ Connect App.
- Go to 'Locks', select your Smart Lock, and tap '+ Create Access'.
- Choose the type of access you want to add.
- Before clicking 'Start', ensure your Smart Lock’s keypad is active by tapping on it and
checking that all numbers light up (Refer to Fig. 1 and Fig. 2). - Follow the on-screen instructions to complete the setup.
Note: After creating the access mode, allow 20 seconds for the lock to program (except for
keypad pins)
● For fingerprint access:
- When '1' lights up on the keypad, the system is registering your fingerprint.
- When '2' lights up, your fingerprint is successfully saved, and you can now use it.
C) Confirming Successful Access Creation
- Upon successful setup, a pop-up confirmation will appear in your PRISM+ Connect App.
- For fingerprint access, confirmation appears on the keypad:
- '1' lights up during setup.
- '2' lights up upon successful registration.
Tip: You can register the same finger multiple times to improve accuracy when unlocking.
D) Adjusting the Auto-Lock Timer
The PRISM+ Smart Lock features an auto-lock system to enhance security:
- The lock engages as soon as you close the door.
- If the door/gate is closed too quickly and the auto-lock doesn't engage, the system starts
a timer and locks automatically after a set duration.
To adjust the timer:
- Open the PRISM+ Connect App and select your Smart Lock.
- Go to 'Lock Settings' and ensure 'Auto Lock' is enabled.
- Choose a timer duration between 5 to 30 seconds.
Troubleshooting FAQs
Q: What if the door/gate locks before I can close it?
A: If the lock engages prematurely, simply unlock it again using any access method you’ve set up.
Q: Why does my Smart Lock take time to lock back?
Answer: The lock uses two methods to re-engage:
- Door Sensing Switch: Locks automatically after the door is detected as closed (5
seconds). - Timer-Based Locking: If the door isn’t closed within 5 seconds, the timer takes over
(configurable between 5–30 seconds). We recommend the timer to be set to 10 s.
For further assistance, refer to the PRISM+ Connect App or contact our support team. Thank
you for choosing PRISM+!