Atome Payment Errors

1. Customer account registration error

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Potential causes:

  • User is already registered using the same NRIC/FIN number or email  address. One user can only created one Atome account.
  • The personal information submitted to Atome is inconsistent. For  example, the name entered is different from the Identification Card.
  • Documents required for submission is faulty or unclear. Image  capture of the card is unclear or the card is cracked/defaced.

 

2. Payment processing issues

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Cause: Atome detects a payment risk with the card added to the account

Solution: The card is being used with another account therefore, the  customer must add a new debit/credit card.

 

Cause: Customer has already spent beyond their eligible spending limit or  have overdue payments

Solution: The customer must ensure all overdue or ongoing payments are  made before making a new purchases.

 

3. Payment card issues

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Cause: Customer has insufficient balance in the account

Solutions:

  • Please ensure there is sufficient cash is in account before  confirming payment again
  • Otherwise, please change to another debit/credit card and try  again

 

 

If you are still unable to complete payment via Atome, do contact them by sending an email to support@atome.sg. Alternatively you may refer to the official Atome FAQ via their app:

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