Where to locate Q Series Android TV Remote Serial Number

The serial number required for us to exchange a faulty remote is located on the back of the battery case.

Here are some pictures for references on how to access the serial number

1. Please remove the battery cover of the remote by pulling downwards


2. The serial number will be located on the inside of the back cover 



3. This is what the 2 rows of serial number will look like 



Ensure that the serial number is clear and legible for us to arrange a replacement. We seek your kind understanding that that we will not be able to do so without getting this information

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