Do note that since the Grab vouchers are provided and applied on the grab payment platform, the order confirmation from PRISM+ will not reflect the respective discount. Customers may check that the discount by going into their Grabpay transaction history via the Grab App.
- Open the Grab App and click on the "Payment" button at the bottom.
- Scroll down the page
- You should see the "Recent transactions" section, click on "Show all".
- Look for the transaction by PRISM+ on the date that you made the purchase and click on the arrow beside the amount to expand the record.
- You should be able to see the total amount paid, and also the "promotion" which is the discount provided by Grab.
PRISM+ is unable to apply this voucher for the customer because the promotion is under the jurisdiction of Grab Financial Services Singapore.
Please contact them via Grab's Help Center (under Account > General) on your Grab mobile app if you have further queries.