It is important that you have the correct date and time settings set on your TV. Incorrect date and time settings can sometimes lead to network issues.
Here are some troubleshooting steps that you can do:
- Ensure that the TV date and time setting is set to auto by doing the following:
- Setting > Device Preference > Date & Time > Change Time and Date > change time zone to "Network Provided Time") (IMPORTANT)
- Disconnect from the Wi-Fi network and connect again (IMPORTANT)
- Do a power cycle by long-press the Power Button on the remote control and shut down the TV. Unplug the power adaptor from the power socket. Wait for 5 minutes and plug in the power adaptor and turn on the TV.
if it still does not work, connect the TV to a hotspot and test the connection. If the TV is working well on the hotspot, it could be an issue with your router/modem. Contact your Internet Service Provider for assistance.