Android TV: Why is my TV connected to the Wi-Fi but there is limited or no internet access?

It is important that you have the correct date and time settings set on your TV. Incorrect date and time settings can sometimes lead to network issues.

Here are some troubleshooting steps that you can do:

  • Ensure that the TV date and time setting is set to auto by doing the following:
    • Setting > Device Preference > Date & Time > Change Time and Date > change time zone to "Network Provided Time")
  • Do a power cycle by long-press the Power Button on the remote control and shut down the TV. Unplug the power adaptor from the power socket. Wait for 5 minutes and plug in the power adaptor and turn on the TV.
  • Connect the TV to a hotspot and test the connection. If the TV is working well on the hotspot, it could be an issue with your router/modem. Contact your Internet Service Provider for assistance.




Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request