AL Series OLED TV: Preventing Image Retention

Your PRISM+'s AL Series OLED TV comes with a series of technologies to prevent Image Retention.

These features cannot be turned off by the user to reduce the potential for screen retention.

 

Screen Optimization Screen Shift Static Logo Adjustment

20 to 30 hours of cumulative use

This feature will automatically operate when the cumulative run time of the TV has reached 20 and 30 hours respectively.  For example, if you have turned on the TV for 10 hours yesterday and 10 hours today (20 hours in total), Screen Optimization will automatically start to prevent image retention.

 

The screen will show a notification or a "Tip"  to inform you of the upcoming Screen Optimization operation that will take place. 

 

What do you need to do when the "Tip" notification appear?

  • Click on the "Ok" button and continue to use the TV as normal. When turning off the TV, press the power button the remote control mceclip0.png; do not switch off or cut off the power source/socket to the TV for at least 30 minutes for the screen optimization to run.
  • You may see some vertical lines, the screen turning black, or colored bars on the screen during this process, however, this is not a malfunction.

IMPORTANT

Do not switch off or cut off the power source/socket to the TV while Screen Optimization is running. If optimization is not completed, the "Tip" notification will be shown again on the next startup of the TV.


Here is an example of the "Tip" notification:

mceclip2.png

 

More than 30 hours of cumulative use

This feature will automatically operate when the cumulative run time of the TV has exceeded 30 hours and no screen optimization has taken place before.The TV indicator light will start flashing.

What do you need to do when the "Tip" notification appear?

    • Press "Ok" button on the notification, the dialog box will disappear, and optimization will start. Pressing the power key on remote controlmceclip0.png will also activate the screen optimization process. If no input has been made for 50 seconds, the notification will disappear and screen optimization prcoess will start. You may see some vertical lines, the screen turning black, or colored bars on the screen during this process, however, this is not a malfunction. TV indicator light will stop flashing once completed.

1500 hours of cumulative use

This feature will automatically operate when the cumulative run time of the TV has reached 1500 hours. You will see a "Tip" notification that informs you of the upcoming Screen Optimization that will take about 90 minutes to complete.

What do you need to do when the "Tip" notification appear?

      • Press "Ok" button on the notification, the dialog box will disappear, and optimization will start. Pressing the power key on remote controlmceclip0.png will also activate the screen optimization process. If no input has been made for 50 seconds, the notification will disappear and screen optimization prcoess will start. You may see some vertical lines, the screen turning black, or colored bars on the screen during this process, however, this is not a malfunction.


IMPORTANT

Do not switch off or cut off the power source/socket to the TV while Screen Optimization is running. If optimization is not completed, the "Tip" notification will be shown again on the next startup of the TV.



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