AL Series OLED TV: Preventing Image Retention

Your PRISM+'s AL Series OLED TV comes with a series of technologies to prevent Image Retention.

These features cannot be turned off by the user to reduce the potential for screen retention.

 

Screen Optimization Screen Shift Static Logo Adjustment

20 and 30 hours of cumulative use

This feature will automatically operate when the cumulative run time of the TV has reached 20 and 30 hours respectively.  For example, if you have turned on the TV for 10 hours yesterday and 10 hours today (20 hours in total), Screen Optimization will automatically start to prevent image retention.

 

The screen will show a notification or a "Tip"  to inform you of the upcoming Screen Optimization operation that will take place. 

 

What do you need to do when the "Tip" notification appear?

  • Click on the "Ok" button if it is available and wait for the Screen Optimization to start.
  • If there is no "Ok" button, the Screen Optimization will start in 10 seconds automatically. The TV screen will turn black once the optimization start and the process will take 15 to 20 minutes to complete.
  • You may see some vertical lines, the screen turning black, or colored bars on the screen during this process, however, this is not a malfunction.

IMPORTANT

Do not shut down, turn off or toggle the TV when the "Tip" notification appears and while Screen Optimization is running. If optimization is not completed, the "Tip" notification will be shown again on the next startup of the TV. If you wish to continue to watch your favorite content and prefer the screen optimization to run at a later time, simply turn on Fast Boot and put it on standby mode for the optimization to run automatically.

Click here to find out how to enable Fast Boot


Here is an example of the "Tip" notification with the "Ok" button:

mceclip0.png

 

1500 hours of cumulative use

This feature will automatically operate when the cumulative run time of the TV has reached 1500 hours. You will see a "Tip" notification that informs you of the upcoming Screen Optimization that will take about an hour to complete. You may see some vertical lines, the screen turning black, or colored bars on the screen during this process, however, this is not a malfunction.



IMPORTANT

Do not shut down, turn off or toggle the TV when the "Tip" notification appears and while Screen Optimization is running. If optimization is not completed, the "Tip" notification will be shown again on the next startup of the TV.



Have more questions? Submit a request