Basic Monitor Troubleshooting

Some of the most common monitor issues may be caused by external factors such as interference from other electronics, ports used, cables used, hardware compatibility, or even user settings, among others. 

Here are some things you can try to narrow down on the issue

  1. Try using a different cable (such as a new HDMI cable, or changing the cable type) and make sure that these cables are plugged into the appropriate ports.
  2. Check the video cables; make sure the cable is securely connected and make sure the cable is connected to the correct input. Reseat the cable if possible. 
  3. Remove any devices that may cause interference, such as other monitors, TVs, radios, fans, electric clocks, etc.
  4. Enable or Disable GSYNC and/or Freesync accordingly. 
  5. Connect the display to another device, computer or use another power outlet and check if the issue is consistent. If the issue does not persist after swapping to a different input source, then the previous input source may be the problematic one. 

If the issue does not persist after doing #'s 1-4, then most likely, there's an issue with one of the peripheries or with the input device's settings. 

If the issue persists regardless, please do send us an email with your order details and some media files (photos and videos less than 20mb) so our team can further assist.



Have more questions? Submit a request