When can I expect to receive my order?

PRE-ORDERS

For all Pre-Orders, the estimated time of arrival (ETA) will be indicated in the respective product page (an example of ETA as shown below).

Preorder_ETA.png

Do be rest assured that at PRISM+, our dedicated team is always closely monitoring the stocks arrival!

 

  • For Pre-Orders of Monitor / Monitor Arms / TV Stands / TV Contactless Deliveries:

Once the stock arrives, your order will be processed by the delivery team. You will then receive a notification for the order processed through email and SMS.

 

  • For Pre-Orders of TV Set-Ups:

Once it has arrived and ready to be shipped, our team will contact you to make any delivery arrangements.

IN-STOCK Monitor / Monitor Arms / TV Stands* / Soundbars
Kindly allow 2-4 working days for your item(s) to be shipped to you (unless stipulated differently on the product page).

*Please note this applies for TV Stands with "Delivery Only" option selected.
IN-STOCK TVs / Soundbars / TV Stands Assembly^
Kindly allow 2-4 working days for our delivery partners to contact you for a delivery and/or installation arrangement (unless stipulated differently on the product page). Please keep your phone line active and keep an eye for a number starting with +65!

Do note that this will be delivered separately from your Monitor / Monitor Arms purchases.
^Please note TV Stands Assembly applies when "Deliver + Assembly" option is selected
Contactless Deliveries for IN-STOCK TVs

Kindly allow 2-4 working days for your item(s) to be shipped to you (unless stipulated differently on the product page).



Kindly note:

  • Working days exclude weekends and Public Holidays.
  • Due to the pandemic, we seek for your understanding and patience in times like this as our delivery partners might require a longer time to deliver your product to you while applying stricter safety measurements for both the public and the team.
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