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Commonly asked questions
Terms and Conditions
Terms & Conditions for the PRISM+ Home User-Generated Content Campaign
Where to find the serial number?
What is our Terms of Service?
How to check if Grab Voucher was applied
Atome Sign Up FAQ
When is payment processed?
What type of payments do we accept?
Can I pick up my monitor from your showroom if I purchase via Lazada?
I entered the wrong name/delivery address in my order, how can I rectify it?
When will my order arrive?
Extended Warranty FAQ
Extended Warranty Terms & Conditions
What do I do if I face an issue with my purchase?
Do I need to register to get a PRISM+ warranty?
What is our Shipping Policy?
Has my order been successful?
Can I make a purchase over the phone?
How can I change/cancel my order?