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Commonly asked questions
Terms and Conditions
What is our Terms of Service?
Atome Payment Errors
Atome Payment FAQ
Atome Sign Up FAQ
When is payment processed?
What type of payments do we accept?
Can I pick up my monitor from your showroom if I purchase via Lazada?
How long will it take for me to receive my order?
I entered the wrong name/delivery address in my order, how can I rectify it?
Extended Warranty FAQ
Extended Warranty Terms & Conditions
What is our Warranty Policy?
What do I do if I face an issue with my purchase?
What are our warranty policies for our products?
Do I need to register to get a PRISM+ warranty?
What is our Shipping Policy?
Has my order been successful?
Can I make a purchase over the phone?
How can I change/cancel my order?