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FAQ

Commonly asked questions

Terms and Conditions

  • What is our Terms of Service?

Payment

  • When is payment processed?
  • What type of payments do we accept?

Delivery

  • Can I pick up my monitor from your showroom if I purchase via Lazada?
  • How long will it take for me to receive my order?
  • I entered the wrong name/delivery address in my order, how can I rectify it?

Warranty

  • What is our Warranty Policy?
  • What do I do if I face an issue with my purchase?
  • What are our warranty policies for our products?
  • Do I need to register to get a PRISM+ warranty?

Order

  • What is our Shipping Policy?
  • Has my order been successful?
  • Can I make a purchase over the phone?
  • How can I change/cancel my order?

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