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Commonly asked questions
Terms and Conditions
What is our Terms of Service?
When is payment processed?
What type of payments do we accept?
Can I pick up my monitor from your showroom if I purchase via Lazada?
How long will it take for me to receive my order?
I entered the wrong name/delivery address in my order, how can I rectify it?
Extended Warranty FAQ
Extended Warranty Terms & Conditions
What is our Warranty Policy?
What do I do if I face an issue with my purchase?
What are our warranty policies for our products?
Do I need to register to get a PRISM+ warranty?
What is our Shipping Policy?
Has my order been successful?
Can I make a purchase over the phone?
How can I change/cancel my order?