FAQ

Terms and Conditions

• Where to find the serial number?
• What is our Terms of Service?

Payment

• Pace FAQs
• How to check if Pace Voucher was applied
• Pace Payment Guide
• Pace Sign Up Guide
• How to check if Grab Voucher was applied
• Atome Sign Up FAQ

See all 9 articles

Delivery

• Can I pick up my monitor from your showroom if I purchase via Lazada?
• I entered the wrong name/delivery address in my order, how can I rectify it?
• When can I expect to receive my order?

Warranty

• Extended Warranty FAQ
• Extended Warranty Terms & Conditions
• What do I do if I face an issue with my purchase?
• Do I need to register to get a PRISM+ warranty?

Order

• PRISM+ Popup Experience Store @ Hipvan
• What is our Shipping Policy?
• Has my order been successful?
• Can I make a purchase over the phone?
• How can I change/cancel my order?